As a New England photographer, it’s important for me to set myself apart from other wedding and portrait photographers in the region. I don’t often talk about it, but since October is “Client Experience Month” in my mastermind, I figured there’s no better time to talk about my unmatched client experience!
With 7+ years of wedding and portrait photography experience under my belt, I’ve carefully crafted a client experience that is smooth, fun, and rooted in genuine human connection.
I love my clients and serving them is my life’s greatest joy. Because of that, and because we can always make a good experience better, I’m always thinking up new ways to enhance my client experience.
One way I’ve elevated my client experience is by giving my clients instant access to my Client Lounge. Whether they’re wedding clients or high school seniors, everyone gets immediate access to a Client Lounge.
A Client Lounge is a one-stop hub for all things related to my clients’ photography sessions. In other words, it’s a designated home for all of their photography planning resources.
In the lounge, my clients will find guides, timelines, preferred vendors, and other resources to help make photography sessions and weddings with me fun and stress-free! Because stress-free planning ultimately leads to happy clients and beautiful photographs. And every client deserves that, right? Right!
Lauren played such a meaningful role in our wedding, capturing the day in photos that we'll look back on for the rest of our lives. She kept Scott and me calm and sane - Lauren is a miracle worker! She put in 100% effort and gave us her very best, and that means so much to me. Seeing our photographs makes me so excited and so happy that Lauren was with us on this journey.
We just wanted to say thank you again so much for your amazing work. You were seriously incredible to work with and we loved the locations you suggested for both our engagement shoot and the spots in Stillwater. We were very worried about getting professional photos done since we had never done it before, but you made the process so easy and made us feel so comfortable. Thank you!
There was a chunk of time in our wedding planning when we thought we'd go without a professional photographer to save on cost (terrible idea!) but once we met with Lauren, we knew we'd be in good hands. She checked in often and asked questions that got us thinking about other parts of the wedding that we probably would've missed. Lauren captured exactly who we are as a couple!
Lauren and her team are so much fun to work with! She made us feel so comfortable on the day of our wedding, providing both silly and helpful cues to help us relax and be ourselves in our photos. Lauren’s background in dance is super helpful in recognizing simple posture changes that make a big difference, too. Oh, and the photos we got are just stunning!
My husband and I looked FOR MONTHS to find the perfect photographer and after meeting Lauren we knew was the best fit for us. She made our day so much fun and easy. She found little opportunities to make the perfect photo all with a calm ease that comes from someone who has an artistic eye along with experience in understanding the flow of a wedding.
I've been in several weddings and have worked with a multitude of photographers and I never felt as confident as I did with Lauren. I love how professional she is. She helped with the timeline way in advance and we stuck to that timeline the day of. She was also able to professionally and firmly keep unruly family members settled and focused and navigated family drama beautifully!